Shipping policy

Last Updated: 8 May 2025

📦 Order Processing

• Orders are processed within 1–2 business days (Monday–Friday).

• Once shipped, you will receive a confirmation email with tracking information.

Processing times may be slightly longer during peak seasons or promotional periods.

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🚚 Shipping & Delivery

We ship to the UK and international destinations.

Estimated Delivery Times

Delivery times may vary depending on courier performance, customs clearance, and destination country.

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💰 Shipping Costs

Shipping rates (including any free shipping offers) will be clearly displayed at checkout.
We do not charge hidden handling fees.

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📬 Tracking

• All orders include tracking where available

• Tracking links are sent automatically once the order is dispatched

• Please allow up to 48 hours for tracking to update

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❗ Delays, Customs & Duties

International deliveries may be subject to customs inspections, duties, or taxes.
These are the responsibility of the customer (where applicable).

We cannot control courier delays, but we will always support you if there is an issue.

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🚫 Incorrect Address / Undeliverable Orders

Please ensure your delivery information is correct. Orders returned to us due to incorrect addresses may require a reshipping fee.

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📍 Delivery Issues (Lost / Damaged Packages)

If your order is delayed, lost, or arrives damaged, contact us within 7 days of delivery (or expected delivery date) with:

• Order number

• Name & address

• Photos (if damaged)

We’ll help resolve it as quickly as possible.

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📞 Shipping Support

If you need help with your order, we’re here:

📧 contact.thehorsemarket@gmail.com
📞 +44 7414 686793