Shipping policy

Shipping Policy

Last Updated: September 5, 2026

📦 Order Processing

All our products are made to order. After you place an order, it is sent to production before being shipped.

  • Orders are typically fulfilled within 2–5 business days (Monday–Friday).

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  • During peak seasons, holidays, or promotional periods, fulfillment may take a little longer.

🚚 Shipping & Delivery

We ship to customers in the United States, Canada, the United Kingdom, and worldwide.

Estimated Delivery Times

Destination Estimated Delivery
🇺🇸 United States 5–10 business days
🇨🇦 Canada 6–12 business days
🇬🇧 United Kingdom 5–9 business days
🇪🇺 Europe 6–12 business days
🌍 Rest of the World 7–20 business days

Please note: Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, fulfillment location, shipping carrier, customs clearance, holidays, and your destination.

In some cases, your order may be fulfilled from a facility closer to your delivery address to help reduce shipping time.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

Any available free shipping offers will be clearly displayed at checkout.

We do not charge hidden handling fees.

📬 Order Tracking

  • Tracking is provided for orders where it is available.

  • A tracking link will be sent automatically once your order has been shipped.

  • Please allow up to 48 hours for tracking information to update after shipment.

❗ Delays, Customs & Duties

While we do our best to ensure your order arrives on time, we cannot guarantee delivery dates or control delays caused by shipping carriers, customs, weather, holidays, or other circumstances outside our control.

For international orders, customs duties, import taxes, or other fees may apply depending on your country. Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.

🚫 Incorrect Address / Undeliverable Orders

Please carefully check your shipping information before completing your order.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

📍 Lost, Damaged, or Missing Orders

If your order appears to be lost, arrives damaged, or you experience another delivery issue, please contact us as soon as possible, preferably within 7 days of receiving the order or the expected delivery date.

Please include:

  • Your order number

  • Your name and shipping address

  • A description of the issue

  • Photos of the product and packaging if the item arrived damaged

We will review the issue and do our best to help resolve it as quickly as possible.

📞 Shipping Support

If you have any questions about your order or shipping, please contact us:

📧 contact.thehorsemarket@gmail.com
📞 +44 7414 686793