Refund policy

Last Updated: 29 July 2025

1. 30-Day Return Policy

You have 30 days from delivery to request a return.

We accept returns if:

  • Item is damaged or defective

  • Wrong item received

  • Item is not as described

  • Issue reported within 7 days of delivery

Contact us to start a return:
📧 contact.thehorsemarket@gmail.com
📞 +44 7414 686793

Approval is required before returning items.

2. Return Conditions

Items must be:

  • Unused

  • In original condition

  • In original packaging

  • With proof of purchase

For hygiene & safety reasons, certain health-related or opened care products may not be returnable.

3. Return Shipping

  • If faulty/damaged/incorrect → We cover return costs

  • Change of mind → Customer pays return shipping

4. Refunds

  • Issued to original payment method

  • Processed after inspection

  • Allow 3–7 business days for bank processing

5. Replacements

For faulty or damaged items, you may choose:

  • Free replacement

  • Full refund

6. Damaged or Missing Items

Report within 7 days, including:

  • Order number

  • Photos of damage and packaging

Contact

📧 contact.thehorsemarket@gmail.com
📞 +44 7414 686793