How long does it take to receive my order?
Orders are usually processed within 1–2 business days (Monday–Friday).
Delivery times depend on your location:
- UK: 5–9 business days
- Europe: 6–10 business days
- Rest of the World: 7–12 business days
During busy seasons, delivery may take slightly longer.
Do you ship worldwide?
Yes, we ship internationally. Shipping availability and times may vary depending on destination.
How do I track my order?
You will receive a shipping confirmation email with a tracking link as soon as your order is dispatched.
Tracking may take up to 48 hours to update.
What if I am not satisfied with my product?
We want you to feel confident shopping with us.
If something isn’t right, please contact us and we’ll be happy to help.
Returns are accepted within 30 days of delivery, provided:
- Items are unused
- In original condition
- In original packaging
(For hygiene reasons, some items may not be eligible once opened. Please check our Returns Policy for full details.)
Do I pay return shipping?
If your item is faulty, damaged or incorrect, we will cover return costs.
For change-of-mind returns, return shipping is the customer’s responsibility.
Is my payment secure?
Yes. Our store uses secure checkout technology and reputable payment providers to protect your information.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify it — but we’ll always do our best to help.
Will I be charged customs or import tax?
Import fees may apply depending on your country. Any applicable customs charges are the responsibility of the customer.